Equipment Leasing & Financing FAQ
Find answers to some of the most common questions we get from Equipment Buyers like you.
No matter where you are in the process of financing your equipment purchase with TimePayment, we've got the answers to all your questions.
A lease is a contractual arrangement in which a leasing company (a Lessor, such as TimePayment) gives a customer (the Lessee) the right to use its equipment for a specified length of time (known as a Lease Term) and specified payment plan (usually monthly).
Depending on the lease structure, at the end of the Lease Term the customer will have the option to purchase, return, or continue to lease the equipment.
Leasing your equipment with TimePayment may be an affordable alternative to a loan.
Many lending institutions have very strict requirements businesses must meet before the bank will extend a loan or line of credit. Bank loans usually require a significant down payment that can range between 10% - 20% of the equipment cost.
With a TimePayment lease our standard program only requires one advance payment and the documentation fee prior to the start of the lease. TimePayment is able to offer financing to more businesses that have yet to establish a strong credit history or have a compromised credit history through our innovative, multilevel financing products.
Yes. We have a nationwide network of TimePayment-authorized equipment vendors across a large range of industries.
We can help you find a reliable equipment vendor for virtually any equipment you need.
Typically customers seeking to finance less than $10,000 will receive a credit decision instantly after submitting your application, or via email confirmation within 2 minutes.
For transactions above $10,000 you will receive a decision within 4 hours.
Your application was not approved because you did not meet our minimum credit guidelines based on the information provided to us during the application process. You may simply need to submit additional documentation to TimePayment for your application to be approved, or you may have the option of adding an additional Personal Guarantor or a cosigner.
Please submit a signed credit application with the additional cosigner or Personal Guarantor to [email protected] or fax it to 781.994.4775, referencing your original application number, and we will add the information for you.
You can also contact Credit Services at 877-868-3800 x1611 to discuss your specific circumstances with a representative.
We can accept payments in the following ways:
First, you have to create your MyAccount Manager portal login:
Enroll in TimePayment Mobile Alerts & Payments to receive text messages about upcoming payment due dates, secure links to pay your bill from your cell phone without needing to log into your MyAccount Portal, and reminders of any past due balances.
Standard message rates and data charges from your cell phone carrier will apply.Learn more about Mobile Alerts & Payments from TimePayment.
Yes. You can make a pre-payment via your MyAccount Manager Portal, by sending a check or money order, or by making a payment over the phone.
To pay off you lease before the contract end date, please contact our Customer Service department for assistance:
Email: [email protected]
1600 District Avenue, Suite 200
Burlington, MA 01803
Please note- if you provide an insurance binder / liability certificate, it must show proof of property coverage.
2. To submit your insurance binder via your MyAccount portal:
b. Select “Documents” from the main navigation menu.
c. Select “Upload Document” from the sidebar menu. If you have multiple accounts, be sure you are selecting the correct account to upload to.
d. From the Document Type drop down menu, select “Insurance Binder”.
e. Click the “Browse” button to locate the file on your computer.
f. Once you have selected your document, click the “Upload” button to submit your insurance binder.
g. Once your insurance binder is uploaded, our Customer Service department will review your insurance binder within 24 business hours. You will see the fee removed from your next invoice if the insurance binder is accepted. You will receive a letter in the mail if your insurance binder was not accepted.
3. Or you can submit your insurance binder / ACORD form by one of the following alternative methods (Please note your TimePayment account number on the binder):
• Fax to: 781-994-4710
• Email to: [email protected]
You should work directly with your Vendor for equipment servicing issues and warranty discussions.
Your Vendor's contact information is accessible via your MyAccount Manager Portal.
If you’re still not sure how to contact your Vendor, please contact Customer Service and we will provide you with the contact information for your Vendor.
Your Lease Agreement is non-cancelable. As the Lessee, you are responsible for all of the lease payments.
If you wish to pay your balance in full to put an end to your monthly payments, you can buyout the lease early with no penalty. To request a payoff click here.
If you wish to return your equipment prior to the end of the lease term, it is considered a voluntary repossession. You would still be responsible for the remaining lease payments. To arrange for the return of your equipment, please contact TimePayment Customer Service.
If you have an established relationship with a TimePayment Broker or Vendor, you can work with them to submit a new application for equipment financing. You can also apply for financing directly; click here to get started.