MyAccount Manager™

TimePayment's Customer Portal

TimePayment is pleased to introduce our new MyAccount Manager™ customer portal to help you more easily manage your TimePayment accounts online.

Watch the brief introduction video below, and create your account to get started!

MyAccount Manager™ Portal FAQ

Click on the icons below to skip to the questions and answers you're interested in.

Account Creation & Access

1How do I create an account on the TimePayment MyAccount Manager Portal?
1.  Visit http://myaccount.timepayment.com.This is the login screen of the TimePayment MyAccount Manager Portal.

2.  Click on the green arrow link that says “I am a new user, Create Account.”
 
TimePayment's MyAccount Management Portal - Create an Account

3.  Enter your User Information in the fields provided, and then click the “Next” button to create security questions for your new account.

a. You will need your TimePayment Account Number to create an account. You can find your account number on your statement / invoice or on a copy of your contract. If you don’t know your account number, contact our Customer Service Team for assistance. Our regular business hours are Monday-Friday, 8:30am-8pm Eastern Time.

Phone: 1-877-868-3800
Email: info@timepaymentcorp.com

b.In order for our system to validate your information and create your account, be sure to match the information to your statement / invoice exactly.

2. MyAccount Portal Create an Account Security Questions  

4.  After your registration is complete, you will see a popup message confirming your submission and alerting you that you will receive a confirmation email. Click “OK” and you will be brought to your MyAccount Overview page.

TimePayment MyAccount Management Portal - Account Creation Thank You Message


Please note, this confirmation email will not include your password for security reasons, so make sure you record your password and answers to your security questions for future access. 
2How do I log into my TimePayment MyAccount?
1.  Visit http://myaccount.timepayment.com.This is the login screen of the TimePayment MyAccount Management Portal.

2.  If this is your first time visiting the MyAccount Manager Portal, you will have to create an account to access your information online.

3.  Your User ID is always an email address. This address is what you provided during your account creation process.

4.  Enter the password that you also created during your account creation process.
3I forgot my password. How do I regain access to MyAccount?
1.  Visit http://myaccount.timepayment.com.This is the login screen of the TimePayment MyAccount Management Portal.

2.  Click on the blue link that says “Forgot Password?”

TimePayment MyAccount Management Portal - Forgot Password

3.  Answer the security question that you created when you created your account. 

4.  You will receive an immediate email (to the email address associated with your account) that will contain your password. You may wish to update your password at that time, but you will not be required to.

5.  If you no longer have access to the email account associated with your MyAccount Manager profile, or are not sure which email address you used, you can contact our Customer Service Team for assistance. Our regular business hours are Monday-Friday, 8:30am-8pm Eastern Time.
4How do I update or make a change to MyAccount password or security questions?
1.  Visit http://myaccount.timepayment.com and log into your account.


2.  Click on the “Settings” link in the upper right-hand corner of the screen.

TimePayment MyAccount Management Portal - Your Settings


3.  Once in the Settings screen, click the “+” symbol to expand the “Change Security Questions” section. You can select different security questions and update your answers on this screen.

4.  Click “Update” once you have made all your changes. If you are unhappy with your changes, you can simply click the “Reset” button, and none of your changes will be saved.


TimePayment MyAccount Management Portal - Change Security Questions

5How do I add an additional account to my TimePayment MyAccount user profile?
1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Account Details” from the main navigation menu.

3.  Scroll to the bottom right-hand corner of the page and click the green “Add Account” button.

TimePayment's MyAccount Management Portal - Add an Account


4.  A popup window will appear and prompt you to enter an additional account number.

TimePayment's MyAccount Management Portal - Add Account Popup


Please note - These are the steps to add an existing account to your MyAccount profile so you can manage multiple accounts through one user profile. If you need to apply for additional financing for another purchase, please contact our Sales Team for assistance.

Email: LesseeSales@TimePayment.com
Phone: 1-866-994-7832
6Who should I contact if I need help creating an account or logging into my existing account?
If you are having trouble creating and accessing your TimePayment MyAccount Manager portal, you can contact our Customer Service Team for assistance. Our regular business hours are Monday-Friday, 8:30am-8pm Eastern Time.

Phone: 1-877-868-3800
Email: info@timepaymentcorp.com

Billing and Making Payments

1What are the payment options available to me?
We can accept payments in the following ways:

1.  Via your TimePayment MyAccount Manager account. Once you create an account, you can log in at any time to make a one-time payment or setup recurring automatic payments through your checking account or credit card.

2.  By mailing a check or money order. Mail your payment to TimePayment Corp. P.O. Box 3069, Woburn, MA 01888-1969. Be sure to reference your account number on your check or we will not be able to apply the payment to your account.

3.  Over the phone. Make a one-time payment or setup automatic billing by calling our Customer Service Team at 877-868-3800, extension 2250.
 
2How can I make a payment online using the MyAccount Manager portal?
1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Make Payment” from the main navigation menu.

3.  If you have multiple accounts, select the account you wish to make a payment on. By selecting “Select Pay Balance” next to the account that you wish to pay.

4.  Enter the amount you wish to pay, if different then the amount due.

5.  Select the method that you wish to use to pay the balance (Credit Card or Check).

TimePayment's MyAccount Managment Portal - Payment Method

6.  Enter the information from your check or credit card.
3Can I make a pre-payment? How?

Yes, you can. To make a pre-payment:

1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Make Payment” from the main navigation menu.

3.  If you have multiple accounts, select the account you wish to make a payment on:

a.  Enter the amount you wish to pay, if different then the amount due.

b.  Select the method that you wish to use to pay the balance (Credit Card or Check).

c.  Enter the information from your check or credit card. 

4Can I pay off my lease before the contract end date? How?
Yes.  Please contact our Customer Service department for assistance:

Phone: 1-877-868-3800

Email: info@timepaymentcorp.com
5How can I view my payment history?
1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Overview” from the main navigation menu.

3.  Click the green “Payment History” button next to the Account you’d like to review.

4.  You will be brought to the Payment History screen, which displays the complete payment history for the account, including the Payment Date, Payment Method, Check or Credit Card Number, the Amount Paid, and notification if a payment bounced.
6Where can I view past invoices?
1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Documents” from the main navigation menu.

3.  Select “Statements / Invoices” from the sidebar menu.

4.  The sidebar menu will expand to show a list of invoices, organized by date. Click the date desired to view a PDF of that month’s invoice.

TimePayment's MyAccount Management Portal - View Past Invoices
7How can I determine if my payment was accepted or if it bounced?
1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Overview” from the main navigation menu.

3.  Click the green “Payment History” button next to the Account you’d like to review.

4.  You will be brought to the Payment History screen, which displays the complete payment history for the account, including the Payment Date, Payment Method, Check or Credit Card Number, the Amount Paid, and notification if a payment bounced.

5.  The word “Yes” will appear under the “Bounced” column associated with the payment that bounced. 

6.  To try making this payment again, select “Make Payment” from the main navigation menu and follow the steps you would normally take to make a one-time credit card payment.  
8How do I remove the Loss & Destruction Fee from my account?
1.  Provide a valid insurance binder, or ACORD form which names TimePayment as the Loss Payee or Additional Insured:

TimePayment
1600 District Avenue, Suite 200
Burlington, MA 01803
 
Please note- if you provide an insurance binder / liability certificate, it must show proof of property coverage.


2.  To submit your insurance binder via your MyAccount portal:

a.  Visit http://myaccount.timepayment.com and log into your account.

b.  Select “Documents” from the main navigation menu.

c.  Select “Upload Document” from the sidebar menu. If you have multiple accounts, be sure you are selecting the correct account to upload to.

d.  From the Document Type drop down menu, select “Insurance Binder”.

TimePayment's MyAccount Management Portal - Upload Your Insurance Binder

e.  Click the “Browse” button to locate the file on your computer.
 
TimePayment's MyAccount Management Portal - Upload Your Insurance Binder Part 2

f.  Once you have selected your document, click the “Upload” button to submit your insurance binder.

g.  Once your insurance binder is uploaded, our Customer Service department will review your insurance binder within 24 business hours. You will see the fee removed from your next invoice if the insurance binder is accepted. You will receive a letter in the mail if your insurance binder was not accepted.


3.  Or you can submit your insurance binder / ACORD form by one of the following alternative methods (Please note your TimePayment account number on the binder):

•  Fax to: 781-994-4710
•  Email to: info@timepaymentcorp.com
9How can I add a PO number / my own reference number to my invoices?
1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Account Details” from the main navigation menu.

3.  Scroll down to “Product Location” section.

4.  In the “Customer Reference” field, enter in your own “PO” number. In the future, this reference number will appear on your invoices.  

TimePayment's MyAccount Management Portal - Custom PO or Reference ID
10Where can I find TimePayment’s W9?
Please click here to download TimePayment’s W9 form.

Updating Account / Contact Information

1How do I update my payment method (paper bill vs. direct debit)?
1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Account Details” from the main navigation menu.

3.  In the Payment Details section, use the “Payment Method” drop-down menu to select your preferred method of payment for this account.

TimePayment's MyAccount Management Portal - Payment Details

4.  Select your desired method of payment and enter in the required payment details for that payment method.

5.  When done, scroll to the bottom of the page and press the “Update” button.

TimePayment's MyAccount Management Portal - Update Payment Details


2How do I update my bank account information?
1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Account Details” from the main navigation menu.

3.  In the Payment Details section, use the “Payment Method” drop-down menu to select the “Direct Debit via Checking Account” option.

TimePayment's MyAccount Management Portal - Update Ban kInfo

4.  Enter your Bank Routing Number and Bank Account Number in the fields provided.

5.  When done, scroll to the bottom of the page and press the “Update” button.
3How do I update my credit card information?
1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Account Details” from the main navigation menu.

3.  In the Payment Details section, use the “Payment Method” drop-down menu to select the “Direct Debit via Credit Card” option.

TimePayment's MyAccount Management Portal - Update Credit Card Info

4.  Enter your Credit Card Number and Expiration Date in the fields provided.

5.  When done, scroll to the bottom of the page and press the “Update” button.
4How do I update my billing address?
1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Account Details” from the main navigation menu.

TimePayment's MyAccount Management Portal - Account Details


3.  In the Account Details section, enter the new billing address for the account selected. 

TimePayment's MyAccount Management Portal - Account Details Billing Address

4.  When done, scroll to the bottom of the page and press the “Update” button.

TimePayment's MyAccount Management Portal - Update Payment Details
5How can I update the equipment / product location information on MyAccount?
1. Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Account Details” from the main navigation menu.

3.  Scroll down to the Product Location section, and enter the updated equipment location address for the account selected.

4.  When done, scroll to the bottom of the page and press the “Update” button.

TimePayment's MyAccount Management Portal - Product Location
6Where can I find a copy of my contract?
1.  Visit http://myaccount.timepayment.com and log into your account.
 
2.  Select “Documents” from the main navigation menu.
 
3.  Select “Contract” from the sidebar menu to view a PDF of your signed contract.

TimePayment's MyAccount Management Portal - View Your Contract

4.  You can download a digital copy of your contract or print it from this screen using the icons above the preview.

TimePayment's MyAccount Management Portal - Download Your Contract
7Where can I find the name and contact information for my equipment vendor?

1.  Visit http://myaccount.timepayment.com and log into your account.

2.  Select “Account Details” from the main navigation menu.

3.  Scroll down to view the Vendor Information section. This is the contact information for your equipment vendor should you need equipment maintenance or repairs.

TimePayment's MyAccount Management Portal - Your Vendor Information

8I would like to transfer my account to someone else. Is it possible? If so, what needs to be done?
Yes, your account may be transferred if the party you are transferring it to meets our credit requirements and signs the appropriate documentation.

For more information contact us by email info@timepayment.com or call us at 1-877-868-3800 extension 2250.

Still Need Help?

Contact our Customer Support Team for assistance.

Call

1-877-868-3800

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